Using My Health Record

The My Health Record can only be used for the purpose of providing healthcare to a registered healthcare recipient (e.g. the patient or client).

Depending on the capabilities of their clinical software, participating general practices can upload two key documents to the My Health Record:

  1. Shared Health Summaries - see the Shared Health Summary article.
  2. Event Summaries - see the Event Summary article.

General practices can also upload scripts if they are using an electronic transfer of prescriptions (eTP) product.

Patient resources

For patient resources (including information about opt out) see the article on promoting My Health Record to patients

Viewing documents from other providers

If a document was uploaded to your patient's My Health Record by someone else, you can view it. This means that GPs can view discharge summaries uploaded by hospitals. Many pharmacies are uploading dispense records. 

Pathology and radiology reports are also being introduced: current list of providers uploading reports.

More information


Addressing GPs' concerns

  • Katrina Otto's Top 30 questions doctors ask about My Health Record.
  • While it was originally called the Personally Controlled Electronic Health Record, “personally controlled” does not mean that patients can change data. They do have the ability to remove or hide a document, but they cannot change anything within that document. 

Medico-legal questions


Australian Privacy Principles and mandatory data breach notification

Use of the My Health Record falls under the Australian Privacy Principles. The My Health Records Act includes the obligation to notify of an eligible data breach.



The Australian Digital Health Agency has an eLearning portal for My Health Record and a training environment, which includes On Demand Training where clinicians can practice using a demo version of the same clinical software they use for work. Call your local PHN for advice on training. 

Tips for On Demand Training:

  1. From the Online Training page, scroll down to the section headed “Get Started with On Demand Training”.
  2. Once you’re in the virtual computer, you will sign on to the software as normal. The password is: [email protected] (that’s a zero, not an O!)
  3. If you have trouble connecting:
    • Use a different browser (e.g. if you're using Chrome, switch to Firefox).
    • Use another computer.
    • Wait a couple of hours and then retry.

The On Demand Training resource also has a demo version of the patient’s view (which is called the Consumer Portal). Seeing what patients see may help doctors and nurses to talk to patients about it. Look for the section headed “Get Started with On Demand Training”.